Help Center
🛠️ Help Center
Welcome to the Paw-Fect Plates Help Center! We're here to make your shopping experience smooth and worry-free. Below you’ll find answers to frequently asked questions and support information.
📦 Order Issues
Didn't receive your order?
Please double-check your tracking link in the shipping confirmation email. If your order is significantly delayed or missing, email us at paw-fectplates@hotmail.com.
Need to cancel or update your order?
If your order hasn’t been processed yet, we can cancel or modify it. Contact us as soon as possible with your order number.
🚚 Shipping Questions
When will my order ship?
Orders are processed within 1–3 business days. Shipping within the USA takes around 7 business days. Europe orders may take up to 15 business days.
Do you ship internationally?
Yes! We ship to many international locations. Delivery times and fees vary by region. Customs charges may apply and are the buyer’s responsibility.
🔄 Returns & Exchanges
What is your return policy?
You may return any unused and undamaged items within 30 days of receipt. Customers are responsible for return shipping unless the item is faulty.
How do I start a return?
Email us at paw-fectplates@hotmail.com with your order number and reason for return. We'll assist you promptly.
💳 Payment & Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options offered at checkout.
Why was my payment declined?
Please ensure your card details are correct and that your billing address matches the one on file with your bank. If issues persist, try a different payment method or contact your provider.
📧 Contact Us
Still have questions? We're here to help!
Company Name: PAW-FECT PLATES, LLC
Email: paw-fectplates@hotmail.com
Address: 1101 NW 87 WAY, PEMBROKE PINES, FL 33024
Phone: +1 863-887-0117