FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to the Paw-Fect Plates FAQ center! Here you'll find answers to common questions about our pet feeding products, ordering process, shipping, returns, and more.
🦴 Product Questions
1. What materials are your pet bowls made from?
Our bowls are made from food-grade stainless steel, BPA-free plastic, and eco-friendly silicone, depending on the model.
2. Are your feeding products dishwasher safe?
Yes! Most of our items are dishwasher safe unless otherwise stated on the product page.
3. Do you offer non-slip bowls?
Absolutely! Many of our bowls have non-slip rubber bases to prevent sliding during feeding time.
4. Do you carry slow feeder bowls?
Yes, we offer slow-feeder bowls designed to help pets eat more slowly and improve digestion.
5. Are your products safe for puppies and kittens?
Yes, our items are designed with pet safety in mind and are suitable for pets of all ages.
🛒 Ordering & Payment
6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major payment options available at checkout.
7. Can I cancel or change my order?
You may cancel or change your order before it is processed. Contact us as soon as possible at paw-fectplates@hotmail.com.
8. Do I need to create an account to place an order?
No account is required. You can checkout as a guest or create an account for faster future orders.
9. Do you offer gift wrapping or gift messages?
Currently, we do not offer gift wrapping, but you can leave a note during checkout and we’ll do our best to accommodate.
10. Can I use more than one discount code?
Only one discount code can be used per order unless otherwise specified in the promotion.
🚚 Shipping & Delivery
11. How long does shipping take?
Orders are shipped within 1–3 business days. Delivery takes 7 days within the USA and up to 15 days in Europe.
12. Do you offer international shipping?
Yes! We ship to select international locations. Shipping rates and times vary based on destination.
13. Will I receive a tracking number?
Yes, once your order ships, you’ll receive an email with a tracking link.
14. Can I ship to a P.O. Box?
We do ship to P.O. boxes in most cases. Please contact us if you're unsure.
15. What if my package is lost or damaged?
Please reach out to us immediately if your package arrives damaged or is lost in transit. We’ll make it right.
🔄 Returns & Support
16. What’s your return policy?
We accept returns on unused items within 30 days of delivery. Please review our Return Policy page for full details.
17. How do I start a return?
Email us at paw-fectplates@hotmail.com with your order number and reason for return.
18. Do I have to pay for return shipping?
Return shipping is the customer's responsibility unless the product is defective or incorrect.
19. When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days.
20. How can I contact customer service?
You can reach us by email at paw-fectplates@hotmail.com or call us at +1 863-887-0117.
📞 Contact Information
Company Name: PAW-FECT PLATES, LLC
Email: paw-fectplates@hotmail.com
Address: 1101 NW 87 WAY, PEMBROKE PINES, FL 33024
Phone: +1 863-887-0117